Items where Subject is "Customer Services"

Article

Islamic banking and finance: between ideals and realities. Journal of Economics and Management, 15 (2). pp. 1-19. ISSN 2462-1420 (2007)

Customer education in Islamic banking in Malaysia. Journal Of Critical Reviews, 7 (8). pp. 127-131. ISSN 2394-5125 (2020)

Islamic banking in Malaysia: framework, performance, and lessons. Journal Of Islamic Economics, 2 (2). pp. 67-78. ISSN 2462-1420 (1989)

Kualiti perkhidmatan dan kepuasan pelanggan dalam perbankan Islam. The Journal of Muamalat and Islamic Finance Research, 2 (1). pp. 151-170. ISSN 1823-075X (2005)

Islamic banking industry in fintech ecosystem: issues and challenges. FBM Insight, 5. pp. 6-9. ISSN 2716-599X (2022)

Intention to Use Islamic Banking Products and Services: Evidence from Malaysia. Journal of Governance and Integrity (JGI), 6 (2). pp. 616-623. ISSN 2600-7479 (2023)

Consumers' loyalty toward Islamic banking system: does halal brand awareness mater? International Journal of Economics, Management and Accounting, 24 (2). pp. 209-226. ISSN 2462-1420 (2016)

Pengaruh kewajipan agama dan literasi zakat terhadap gelagat pembayaran zakat simpanan secara terus melalui perbankan Islam. The Journal of Muamalat and Islamic Finance Research, 19 (2). pp. 136-154. ISSN 2948-5266 (2022)

Using the theory of planned behavior and religion to assess customers behavioral intention to adopt Islamic banking services in Malaysia. Jurnal Islam dan Masyarakat Kontemporari, 22 (2). pp. 36-45. ISSN 2289-6325 (2021)

Islamic banking users are hunger for service quality. Journal of Islamic Economics Banking and Finance (JIEBF), 6 (2). pp. 79-94. ISSN 2070-4658 (2010)

Customers' preference on Islamic banking products and services: the influence of knowledge, awareness and satisfiction. Management And Accounting Review, 12 (1). pp. 1-23. ISSN 2600-7975 (2013)

The linkages effect of service quality, customer satisfaction and customer loyalty of automobile financing within the Malaysia Islamic banking industry. The Journal of Muamalat and Islamic Finance Research, 16 (2). pp. 31-47. ISSN 1823-075X (2019)

Thesis

Consumer behavior of Islamic bank customers at Bank Rakyat Jelapang Branch, Ipoh, Malaysia. Degree thesis, UiTM Cawangan Melaka. (2015)

Perbezaan agama, tahap pendidikan dan umur terhadap kesedaran kepada produk dan perkhidmatan perbankan Islam dalam kalangan bukan Islam. Masters thesis, Universiti Utara Malaysia. (2015)

A study on determinants of the intention to use Islamic banking products in Johor Bahru. Degree thesis, UiTM Cawangan Melaka. (2014)

Measuring factors affecting customer loyalty on Islamic banking in Malaysia. Masters thesis, Universiti Utara Malaysia. (2015)

A case study on the factors that influence customer acceptance towards Islamic banking system in Malaysia. Degree thesis, UiTM Cawangan Melaka. (2011)

Factors influencing the preference of customers toward using the products and services of Islamic banking in Malaysia. Degree thesis, Universiti Malaysia Kelantan. (2023)

Factor that influences customers’ perception towards Islamic banking facilities. Degree thesis, UiTM Cawangan Melaka. (2014)

A study on factors that influence students’ decision in using Islamic banking system. Degree thesis, UiTM Cawangan Melaka. (2013)

The relationship between Business Process Re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah. Masters thesis, Universiti Utara Malaysia. (2015)

The usage of Islamic banking products among customers at Bank Rakyat Jalan Hang Tuah Melaka. Degree thesis, UiTM Cawangan Melaka. (2015)

Non-Muslim reaction towards Islamic banking. Degree thesis, UiTM Cawangan Melaka. (2014)

Factors affecting customer preferences in Islamic banking products and services. Degree thesis, UiTM Cawangan Melaka. (2014)

The factor that influences selection of Islamic banking among Non-Muslim in Melaka. Degree thesis, UiTM Cawangan Melaka. (2011)

Determinants that influence customer of Bank Rakyat in selecting Islamic banking. Degree thesis, UiTM Cawangan Melaka. (2011)

The determinants of behavioural intention towards using mobile banking of Islamic banking institutions moderated by demographic variables. Doctoral thesis, Universiti Utara Malaysia. (2022)

Video

Amalkan sistem perbankan Islam. [Video] (2020)

Islamic banking in Malaysia. [Video] (2021)

Website

The 11th Global Islamic Finance Awards celebrates outstanding market leaders in Islamic finance. [Website] (2021)

Perbankan Islam perlu lebih inovatif. [Website] (2018)

Gunakan istilah perbankan Islam yang betul untuk elak kekeliruan. [Website]

Impak kenaikan OPR terhadap produk perbankan Islam. [Website] (2023)

Institusi perbankan Islam terus bantu permasalahan kewangan pelnggan PKS-AIBIM. [Website] (2023)

Newspaper

Semakin ramai milenial dan Gen Z pilih perbankan Islam. [Newspaper] (2024)

Tingkat sumbangan perbankan Islam. [Newspaper] (2017)

Perbankan syariah perlu telus, bebas. [Newspaper] (2018)

Malaysia's Islamic banking to outperform conventional banks: Fitch. [Newspaper] (2023)